The book investigates what is going on inside our heads
As always, Gladwell gives examples to explain in an entertaining and informative way, for example in a hospital emergency ward, medical staff are trained to look for less information, in NLP terms to stop "chunking down", for patients suffering with chest pains to hone in on just the few critical pieces of information, blood pressure and the ECG, ignoring everything else, like the patient's age and weight and medical history, resulting in a quicker diagnosis
He writes about how a fire office's intuition told him that the fire fighters under his control were in a dangerous situation, and ordered them to withdraw, only to find that the building they were in collapsed. How did the fire officer know to issue the order to withdraw? By intuition, which can take many years to instil into the cognitive behaviour, to become implicit, automatic, so that we can react in the blink of the eye.
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